Our service charge ranges from $119.95 to $219.95, depending on your location relative to our nearest available technician. This fee is required at the time of booking to secure your appointment and guarantee your scheduled service time. Please note that appointments cannot be confirmed without prepayment of the service charge.

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For built-in, high-end, and stacked appliances, a slightly higher service charge applies due to the additional time and expertise required for proper removal, diagnosis, and reinstallation. These units often require specialized handling to ensure a thorough and safe assessment. Our team will inform you of any applicable service charge adjustments at the time of booking.

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For warranty-related repairs, a service charge may be required upfront to cover any non-warranty expenses, such as shipping costs. These fees vary by manufacturer, and our team will notify you of any applicable charges. If warranty coverage is verified—requiring a model and serial number, proof of purchase (Bill of Sale), and the manufacturer’s warranty policy—the service charge will be refunded upon completion of the repair.

At Sarah’s Appliance Repair, our repair costs include all necessary labor, which is not based on the time a technician spends in your home but rather on the complexity of the repair.

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Operating a professional service company involves many behind-the-scenes costs essential for efficient service, including technician training, specialized diagnostic equipment, office support, parts inventory, and more. When you hire us, you're not just hiring a technician—you’re hiring an entire team dedicated to providing fast, reliable repairs.

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To ensure fair and consistent pricing, we use an industry-standard Bluebook, which bases labor charges on the difficulty of each repair rather than time spent on-site.

If a repair is required due to a defective part, the cost of the replacement part will be charged in addition to the service charge and labor.

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At Sarah’s Appliance Repair, we exclusively use brand-new Original Equipment Manufacturer (OEM) parts, ensuring the highest quality and compatibility with your appliance. We do not compromise on quality by installing aftermarket or rebuilt components. However, in cases where OEM parts are unavailable or backordered, we may offer aftermarket or rebuilt alternatives as an option.

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Please note that while we will inform you of these choices, we cannot guarantee their quality or longevity. The Warranty for non-OEM parts vary.

At Sarah’s Appliance Repair, customer satisfaction is our top priority, and we stand behind the quality of our work. To ensure peace of mind, we offer the following warranty on our services:

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1-Year Warranty on Parts

Applies to all parts we supply and install unless otherwise noted.

90-Day Warranty on Labor

Covers workmanship related to the repair.

30-Day Warranty on the Service Call

Ensures continued support for the diagnosed issue.

This warranty applies only when payment is made directly to Sarah’s Appliance Repair. If your repair is covered by a manufacturer or extended warranty provider, your warranty coverage is limited to the terms set by that company.